If you encounter any challenges when using Perform & Engage 365 and can't find answers to your questions here in the Perform & Engage 365 Help Center, you can submit a request to Zensai Product Support. To do this, select Submit a request in the top right-hand corner of the Perform & Engage 365 Help Center.
Here, you should provide information that will help us investigate the issue, including:
- Your name
- A description of the issue, including where it occurs and how many users it's affecting.
- How you're accessing Perform & Engage 365, for example via Teams or web.
- What browser you're using.
- Contact details.
- Any relevant screenshots or files.
The Zensai Product Support team provides support in the English language, Monday through Friday, 24/5. We'll get back to you and resolve your request as soon as possible, and within the agreement in your Service Level Agreement (SLA).
If you have general questions about the platform, contact your Zensai Customer Success Manager. Your administrator can provide you with contact details.