To be able to submit a request to Zensai Product Support, you need to be logged in to the Perform & Engage 365 Help Center, where our helpdesk system resides.
When you're logged in, you can safely and securely follow the progress of your submitted cases.
NOTE
You won't be automatically assigned an account for the Perform & Engage 365 Help Center, so before you create your first request to Zensai Product Support, you'll need to create an account.
To submit a request, follow these steps:
1. In the Perform & Engage 365 Help Center, select Sign in in the top right-hand corner of the page.
2. On the opened page, select Submit a request.
This opens a form that you should complete and submit to create a support ticket. Soon after you submit the ticket, you'll receive a confirmation email.
3. Track and reply to your tickets from your profile in the Perform & Engage 365 Help Center.
To do this, For this, expand the drop-down list of your login name and select My activities. You'll be redirected to the My activities page, where you'll see all the requests you've created or been CC'd on.