To be able to submit a request to Zensai Product Support, you need to be logged in to the Perform & Engage 365 Help Center, where our helpdesk system resides.
When you're logged in, you can safely and securely follow the progress of your submitted cases.
NOTE
Your Perform & Engage 365 Help Center account will be the same one as for the Zensai Help Center, but it will be separate from your Learn365 Academy account. You won't be assigned an account for the Perform & Engage 365 Help Center automatically so before you create your first request to Zensai Product Support, you'll need to create an account.
To create an account, follow these steps:
1. In the Perform & Engage 365 Help Center, select Sign in in the top right-hand corner of the page.
2. Create your account using one of the following methods:
- Select Sign up and complete the form with your name and email address. Soon after you complete the form, you'll receive a welcome email, which will contain an account verification link. Select the link to verify your email address and sign in.
- Select Sign in with Microsoft account or work email address. You'll be directed to the Microsoft sign in page, where you should enter your credentials. If your credentials are valid, a user profile will be created in the Perform & Engage 365 Help Center and you'll be logged in. The Submit a request button will become active.
NOTE
When signing up, your Microsoft account username and password won't be shared. Only the primary email address of the account holder will be shared.